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    Rivian Warranty Claim Form

    MAXTRAX are designed to make 4WD vehicle recovery SAFE, SIMPLE, QUICK and EASY.

    Please read these instructions and view the video before using your MAXTRAX.

    WARNING! Failure to follow these instructions and recommendations may result in personal injury and/or property damage and will void any warranties, implied or otherwise.

    Please remember SAFETY IS PARAMOUNT when attempting to recover a stuck vehicle.

    BEWARE of hot components when clearing debris from the underside of a vehicle.

    DO NOT SPIN YOUR WHEELS - this will damage your MAXTRAX and could cause personal injury and/or property damage.

    DO NOT USE MAXTRAX on hard and rocky surfaces, as a bridge or a ramp, at temperatures below -20C or on vehicles weighing more than 5000kg.

    Using MAXTRAX wisely can even eliminate the need for recovery. Placing MAXTRAX over soft terrain prior to attempting to traverse can save you time and effort. You can make a continuous track over soft terrain using our clever linking straps and a couple of pairs of MAXTRAX.

     

     

    1. When your vehicle fails to proceed, STOP and retrieve your MAXTRAX. Spinning your wheels, particularly in soft sand, will only bury your vehicle deeper.

    2. Clear debris and obstructions from around tyres and underbody components such as diffs, axles and sidesteps. If your Rivian is in a lowered position raise the vehicle to the highest suspension setting. This will aid in clearing out any sand or debris under the vehicle. Leave your Rivian in the raised position while performing the MAXTRAX Recovery. MAXTRAX can be inverted and used as a shovel. It is essential that the wheels are bearing the weight of the vehicle, not spinning freely in mid-air. You may need to use a long-handled shovel to clear beneath the vehicle's undercarriage.

    3. WEDGE the MAXTRAX FIRMLY against the tyre tread, in front of both front tyres if attempting to drive forward, or behind both rear tyres if attempting to reverse. Ensure that the MAXTRAX are pointing in the intended direction of immediate travel. The MAXTRAX should not lay flat on the ground but protrude at an angle (as shown above). Lowering your tyre pressures now can greatly improve the available traction to ensure a successful recovery. Using the telltale leashes will also make finding your buried MAXTRAX that much easier.

    4. Clear the area of personnel and climb back into your vehicle. Double check to ensure the area is clear of personnel before starting the engine.

    5. Select Rivian Vehicle Mode - Offroad Rock Crawl and GENTLY accelerate. DO NOT SPIN YOUR WHEELS! The slow rotation allows the tyres to grip the lugs on top of the MAXTRAX and draw them under. Wheel spin will damage your MAXTRAX (by generating sufficient heat to melt the material and burn off the teeth), and dig you in deeper. MAXTRAX damaged by wheel spin are not covered under warranty.

    6. If the tyres do not immediately grip the MAXTRAX and drag them underneath, STOP, reposition the MAXTRAX so that they are FIRMLY WEDGED against the tyre's treads, and try again. DO NOT SPIN YOUR WHEELS! You may also need to clear more debris to ensure the wheels are bearing the vehicle's weight.

    7. Once the tyres gain traction, maintain the momentum until the vehicle reaches firm ground. Repeat the entire procedure if necessary.

    8. Retrieve your MAXTRAX. Our bright orange telltale leashes should make them easy to find, even if they're completely buried.

    PLEASE NOTE: MAXTRAX are not indestructible and may be damaged during normal use through no fault of the manufacturer due to, but not limited to, the following factors: terrain conditions; the weight of the vehicle; vehicle fittings such as bullbars, rear bars, tow bars and side steps; suspension design and height; size, compound and type of tyre; and vehicle approach, departure and ramp-over angles. Recovering a stuck vehicle is not risk-free. Please take the necessary precautions to ensure your own safety and the safety of those nearby.

    WARRANTY+

    1. PROCEDURE FOR WARRANTY CLAIMS

    MAXTRAX Products come with a Lifetime Warranty against manufacturing defects. Subject to the Limitations on Refunds/Replacements at Clause 3 below, if the Product/s, when used in accordance with the "Instructions for Use" provided with the Product/s, fails due to defective manufacture, we will replace it at no cost to you.

    Please complete the Warranty Claim Form Above. Warranty Claims should include the following details;

    • Proof of purchase
    • Details of how the damage occurred (e.g type of terrain, style of recovery)
    • Details of the vehicle being recovered (make, model)
    • Any supporting images/video of the recovery.
    • Images of the damage.

    If your warranty claim is approved, re-pack the entire Product/s ready for shipping and arrange for the Product/s to be returned to MAXTRAX, 3035 Tarra AVE, Suite 3, Prescott, AZ 86301.  We will refund your freight costs only for the return of any Product/s which is covered by our warranty and the freight costs included in your original invoice (Freight Costs) if the: Product is returned in accordance with the Procedure for Warranty Claims in this Clause; or Return is due to an error on our part, less the Freight Costs of sending the replacement Product/s. We will not refund Freight Costs where you have returned Product/s which are not covered by our warranty, or you have not complied with the Procedure for Warranty Claims in this Clause. If we send you a replacement Product/s, and you have already been refunded for the Freight Costs included on your original invoice, we will charge you separately for the Freight Costs of sending the replacement Product/s.


    2. LIMITATIONS ON FUNDS / REPLACEMENTS

    We cannot accept the return of any Product that has been used, unless it is defective and returned in accordance with the procedure outlined above.

    If a Product is returned in the following condition/s, this warranty will not apply:

    • Does not match the Product you purchased
    • Is found, upon inspection by us or on our behalf, to be not defective as claimed, or failure was due to non-compliance with the Product's "Instructions for Use" (including but not limited to, for example, burning, melting or breaking of the Product/s caused by spinning tyre/s; or damage caused by using the Product/s on hard or rocky surfaces)
    • Damage to the Product/s is found, upon inspection by us or on our behalf, to be caused by wear and tear, abuse, misuse, accidental impact/s with a harder object (such as metal automotive component)
    • The Product/s though damaged, is/are still intact, serviceable and capable of performing its/their intended function, and is/are not defective
    • Is missing components
    • Has been modified or altered in any way
    • Has been used (unless returned as defective)
    • You received what you asked for but simply changed your mind, found it cheaper elsewhere, decided you did not like the purchase or had no use for it
    • Proof of purchase has not been provided,
    • You knew of or were made aware of the defects before you bought the Product/s
    • You are not the original owner of the Product/s

    We will charge you an administration fee and return the item to you at your expense.

    We will also offer to replace the Product/s at your cost.

    REGISTRATION INFORMATION+

    1. LIFETIME MANUFACTURERS WARRANTY

    Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Product/s repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. This warranty is given in addition to other rights and remedies of the consumer under the Australian Consumer Law.These terms and conditions do not exclude, restrict or modify the application of any provision, the exercise of any right, or the imposition of any liability under any statute (including Australian Consumer Law).

    If the Product/s is found, upon inspection by us, to be defective and covered by our warranty, we will arrange for a replacement or refund (as applicable), normally within 7 working days of receipt of the Product/s (this may take longer in some cases). Subject to your non-excludable rights under the Australian Consumer Law and this warranty, MAXTRAX expressly excludes any liability for consequential loss, incidental or indirect damages (including but not limited to damages for loss of profits and business interruption) due to a defect of the Product/s. In particular any loss or damage caused to any equipment or accessories used with the Product/s or any loss resulting from a delay in repair or replacement are excluded to the extent permitted by law.

    Click here to register your Maxtrax Product/s