Just got your set of MAXTRAX but don’t like the colour and want to swap it out for something different? No problem, most items can be returned or exchanged as long as they are in their original condition and have not been used. 

• For MAXTRAX boards, this means no scuffs, abrasions, dirt etc. 
• For other products, this means the item is in its original packaging and unused. 
• If the return is the result of an error or defective product, we will refund the full cost of the item and the shipping cost. 
• We inspect all returned items and will issue a refund based on the condition of the product. 

How to Return an item

Send an email to sales@maxtrax.com.au with a copy of your receipt or order number, along with how you’d like to proceed with the return (full return, exchange for a different colour etc). 

• Once we receive the product back at our facility, we will issue the refund or ship the exchange. 

Defective product and returns due to our error

If there’s a mistake with your order or your items arrive defective/damaged at the time of receipt we’ll do everything we can to make it right, this includes: 

• Sending replacement parts/accessories 
• Replacing the product 
• Issuing a refund 
• We will cover the cost of the return shipment 

For any questions, please reach out to sales@maxtrax.com.au